What Kind of Applicant Experience Does Emergency Assistance Foundation Offer?
All of the aspects listed above are vital to a relief fund’s applicant experience, and are a major benefit of
establishing a relief fund with Emergency Assistance Foundation. We offer a best-in-class Applicant Experience to all relief fund grant applicants, which includes everything mentioned above, like:
1. A Dedicated Applicant Experience Team
At Emergency Assistance Foundation, we have a compassionate and diverse
Applicant Experience team that is dedicated to helping grant applicants receive the assistance they need. Many of those struggling through financial hardships are hesitant to ask for help. Our dedicated, caring Applicant Experience team understands this and is here to assist applicants every step of the way.
Our diverse team also speaks multiple languages and is located around the world. The diversity of our international team is not only a source of great pride for us as an organization—it is also a true strength in assisting individuals in need around the world. We are able to provide a best-in-class, compassionate experience in 23 different languages, including English, Spanish, German, Portuguese, Hindi, Italian, Filipino, Chinese & Japanese.
Our 100+ dedicated, multinational team members may speak many different languages, but all share a common mission: providing relief to those who need it most, no matter where they may live.
Meet our team and learn more about how we can help you take care of your own!
Grant Applicants in need of assistance also come from many different circumstances and have different ways in which they are either able to or prefer to communicate. Therefore, we utilize leading technology so that applicants can receive support through a variety of communication channels, including live chat, texting, click-to-call, and a dedicated fund email address and phone number.
Applicants also have access to
additional support, including local resources, disaster preparedness education, financial learning tools, and more.
2. User-Friendly Grant Application
At Emergency Assistance Foundation, we understand that many grant applicants are struggling through very difficult and stressful circumstances. That’s why we offer a dynamic, cloud-based application that streamlines the grant application process and provides a seamless, user-friendly experience.
Since grant applicants are often struggling and come from many different backgrounds and circumstances, it’s crucial that the application itself is simple and user-friendly. That’s why our applications are easy to understand and navigate, and can be translated into any language for an additional cost.
3. Applicant Experience Surveys, Testimonials, and Other Feedback
At Emergency Assistance Foundation, we realize that surveys, testimonials, and other forms of feedback are incredibly important tools that give grant recipients the opportunity to provide feedback. Utilizing these tools allows us to continue refining our application process to provide a best-in-class experience for all applicants.
Through these forms of feedback, applicants are not only letting us know what works well about our process but also what can be improved. This helps to improve the application for everyone—including future applicants.
Surveys, testimonials, and feedback also provide us with useful information and statistics that we use to make important decisions going forward, such as:
- 88% of applicants were satisfied or very satisfied with the grant application process
- 95% of applicants would recommend the fund to a friend or colleague
- Our applicant experience support rating is consistently 4.5/5 stars
We also receive valuable testimonials from applicants that let us know how much of an impact we are making: