APPLICANT EXPERIENCE








Our full-time Applicant Experience team uses leading technology to provide a variety of communication channels.

Survey
(Our Applicant Support Rating) Surveys give applicants and grant recipients the opportunity to provide feedback
Language
23 languages spoken, including: English, Spanish, German, Portuguese, Hindi, Italian, Filipino, Chinese & Japanese
AppExp
Our Applicant Experience team uses leading technology to provide a variety of communication channels, including live chat, texting, and a dedicated Fund email address and phone number
DynamicApp
Dynamic, cloud-based grant applications are user friendly, easy to understand, and can be translated into any language for an additional cost. Applicants can also live chat with our team directly from the application to answer any questions that may arise
Resources
At EAFResources.org, applicants have access to additional support, including local resources, disaster preparedness education, financial learning tools, and more
 

APPLICATION STATS

 

Emergency Assistance Foundation understands that many grant applicants are experiencing extremely difficult circumstances, and therefore strives to make the application process as seamless and stress-free as possible. All applicants who opt in receive surveys to measure satisfaction and share their experience, assisting us in further refining our operations to provide best-in-class support. These stats are based on nearly 15,000 applicants surveyed since 2019.

    • 88% of applicants were satisfied or very satisfied.88%
    • 89% rated applicant support as helpful or very helpful, or did not require support when applying.89%

    APPLICATIONS BY REASON & LOCATION

    32%

    Natural Disaster

    68%

    Personal Hardship

    68%

    Within the U.S.

    32%

    Outside the U.S.